Returns & Exchanges

Thank you for your purchase! We hope you are happy with it. However, if you are not completely satisfied, we offer returns and exchanges under the following conditions:

Return & Exchange Period

You have 14 days from the date of delivery to return your item or request an exchange. The return shipment must be sent back to us within this period.

Return Conditions

• Condition: All items must be returned in unworn and unwashed condition, suitable for resale, with tags still attached.
• Sale Items: Sale items are not eligible for refunds and can only be exchanged or issued a discount code for a future purchase.

Return Costs

Returns are at your own expense, depending on the courier and country of return.

Processing Time

Once your return arrives at our warehouse, we will process it within 10 working days. If you've requested an exchange, we will prioritize this to complete the exchange as soon as possible.

FAQs

• What if my exchange product is no longer available?
  Contact our customer service team to explore options. If you’ve already created your return and the product is unavailable, we’ll work with you to find a suitable solution.

• Where can I find my order number?
  Your order number is included in the confirmation email after your purchase. It’s a five-digit code. If you didn’t receive it, please contact customer service.

• What if a product is faulty or damaged?
  In the event of a damaged or faulty item, please contact us at contact@calenzio.com with a photo of the issue. We will work with you to resolve it quickly.

• What if I want to return an item after the 14-day period?
  If the 14-day return window has passed, we can offer an exchange or a discount code. Please contact customer support to discuss options.

For further assistance, please reach out to our customer service team, and we’ll be happy to help.